Q: Why can’t I find "BBguarder" App in the Google Play Store? How should I download it?

    A: Since the Android version of BBguarder is currently being upgraded, it is temporarily unavailable in the Google Play Store. Please click the link below to download the "BBguarder app" directly. https://apkpure.com/bbguarder/com.ywz.app.ppalarm/downloading

Q: How to power on the alarm?

    1.When the alarm is first used, it needs to be activated by charging it.

Q: what are the matters needing attention of the BBguarder APP registration?

    1.BBguarder APP only supports the letters (a-z) and the Arabic numerals (0-9) as passwords, does not support special characters as passwords.

    2.Do not trigger the SOS function frequently. The interval between each trigger is at least 30 minutes. Otherwise, the ISP will blacklist your number and you will no longer receive SOS information.

    3.When the alarm is first used, it needs to be activated by charging it. Do not power on it by long pressing function button for the first time.

Q: How to set up the BBguarder APP after downloading?

    1.BBguarder APP needs "location", "storage", "microphone" “files and media” and other permissions.

    2.Allow BBguarder APP to use battery in the background without restrictions (Android Phone). This is very important, please view the “BBguarder Settings” video to set.

Q: What is the connection between the BBguarder APP and the alarm? How far is the working Range?

    1.The BBguarder APP and the alarm are connecting with Bluetooth.

    2.The device and the BBguarder app on your iOS or Android phone have an effectiveworking range of around 30 meters.

Q: What should I do if the alarm and mobile phone were disconnected?

    The alarm and your phone will be disconnected in the following two situations:

    1.If the device and your phone are separated by more than 30 meters, the Bluetooth link will drop.

    Solution - Once the alarm and the BBguarder APP are within 30 meters, they will automatically reconnect.

    2.If the BBguarder APP is not running on the smartphone - be killed by the mobile phone

    system，the Bluetooth link will disconnect too.

    Solution - Put the alarm and your phone together, open the BBguarder APP.

    Just wait for about 10 seconds, they will automatically reconnect again.

    3.Note

    If you need the BBguarder APP to run on the background of the mobile phone for a long time and not be killed by the mobile phone system, please view the " BBguarder APP Settings " video to set up the BBguarder APP.

Q: How to delete your emergency contact(s)?

    1.Long press the emergency contact name you have set, then select the "Confirm" to deleteit.

Q: What are the main functions of this product? How to trigger these functions?

    1.High DB Alarm FunctionTrigger Mode - Pull the pin from the top of the alarm.

    2.Silent Alarm Function Trigger Mode – Double-click the function button (This function is the most popular).

    3.Safety Timer Function Trigger Mode –Tap “PROTECT” in the BBguarder APP.

Q: How to use Safety Timer Function?

    Open the BBguarder APP and tap "PROTECT".

    1.When you walk alone at night, take a taxi, go clubbing / partying, or need to go to a strange environment to meet someone, set a time on the BBguarder app starts a countdown to zero.

    2.If the you do not cancel the countdown by clicking the “Cancel” button and entering your security code before hitting zero, the app will trigger messages to your emergency contacts and / or emergency services you're in an emergency, including your last known location.

    3.This Function works even if you lose GPS or internet signal.

    4.This is NOT a tracking device - location is only shared during an emergency.

Q: What are the colors of product indicators and what do they mean?

    1.White - Charging indicator, the white indicator flashes during charging; after fully charged, the white indicator stays on.

    2.Red - Status indicator, indicating that the alarm and the BBguarder APP are not connected, Or the BBguarder APP does not run on the background of your phone system, please confirm.

    3.Green - Status indicator, indicating that the alarm and the BBguarder APP have already connected.

Q: Why is the red indicator staying on? How to deal with it?

    1.Reason

    The red indicator light stays on means your SOS is failed, mainly because the alarm is not connected to the BBguarder APP.

    Please confirm whether the BBguarder APP is running on the background of your phone and whether the BBguarder APP and the alarm are connected.

    2.Solution

    a.Pendant Alarm

    The red indicator light stays on means your SOS is failed, mainly because the alarm is not connected to the BBguarder APP.

    You just need to quickly pull out the pull ring, then re-insert it, and the red indicator light will disappear immediately.

    b.Square alarm

    Long press the button to turn off the alarm, then long press the button to power on the alarm, and the red indicator light will disappear immediately.

Q: How to use the BBguarder Personal Alarm?

    When you walk alone at night, take a taxi, go clubbing / partying, or need to go to a strange environment to meet someone, please follow the steps below to use this product.

    1.Open the BBguarder APP in advance, confirm whether the alarm and your phone have

    been connected (If not, wait for about 10 seconds, and they will automatically reconnect).

    2.Tap “PROTECT” to set a time on the BBguarder app starts a countdown to zero.

    3.If you're in an emergency, pull the pin from the top of the alarm to trigger the High DB

    Alarm Function, then throw the alarm away from you(not too far) or double-click the alarm function button to trigger the Silent Alarm Function.

    4.If you feel safe, open the BBguarder APP and enter the security code to cancel the Safety Timer Function.

    The Matters Need to Attention:

    5. The Safety Timer Function works even if you lose GPS or internet signal.

    6. The correct use of High Decibel Alarm Function is pulling the pin from the top of the alarm, and throw the alarm away from you (not too far) if you're in an emergency.

    7. After triggering the High Decibel Alarm Function, the BBguarder app will trigger messages to your emergency contacts and / or emergency services you're in an emergency, including your last known location. At the same time, high decibel siren can attract the attention of the people around.

    8. After throwing the alarm away from you, if the bad guys don't want to attract the attention of the people around, they will temporarily give up or relax the criminal behavior to turn off the alarm, and you can take this opportunity to escape.

    9. After throwing the alarm away from you, if the bad guys continue to commit criminal acts, the high decibel siren will last for about an hour.

Q: After the alarm was connected with the BBguarder APP, can your mobile phone be connected with another Bluetooth device?

    1.YES

Q: Do the emergency contact(s) also need to download the BBguarder APP for receiving the SOS information?

    1.No, the emergency contact(s) do not need to download the BBguarder APP, and the SOS information is sent through the ISP. All text messages costs are covered by us-nothing will be added to your phone bill!

Q: What is the difference between High DB Alarm Function and Silent Alarm Function?

    1.When you feel unsafe in an open place and there are people around.you should use the High DB Alarm function – this will attract the attention of nearby people and also send a SOS to your emergency contact(s).

    2.If you and the bad person are alone in a closed place, please use the Silent Alarm function, which can avoid provoking the bad person to immediately commit a crime and wait for the help of your emergency contact(s).

Q: Which function of the alarm is used most frequently?

    1.Silent Alarm function.

Q: Why didn't the emergency contact(s) receive the SMS notification after I triggered SOS with the alarm?

    1.The alarm should be triggered when it connected with the BBguarder APP.

    2.If they are no connection, it will be no SMS notification.

Q: How do I judge where the SOS was successful?

    1.After triggering by the alarm, if the SOS is successful, the green indicator will stay on, indicating that the SOS was successful.

    2.If the red indicator light stays on after triggering, it means that the SOS was failed.

Q: How to judge whether the alarm was connected with the BBguarder APP?

    1.Click the alarm button. If the red light flashes and goes out, it means that the connection

    between the alarm and the BBguarder APP is disconnected, and the SOS can only be triggered after the alarm and BBguarder APP are connected.

    2.If the green indicator flashes and goes out, it means that the connection between the alarm and the BBguarder APP is successful, and you can trigger SOS through the alarm at any time.

Q: Who sent the SOS messages to your emergency contact(s)?

    1.The SOS messages are sent through our software server.

Q: Can I ask for help with the alarm when the mobile phone screen is locked?

    1.You can also ask for help when the phone screen is locked.

Q: How to get three emergency contacts or phone alert service?

    1.Three emergency contacts and phone calling service are value-added services, you can pay in the APP to get them.

Q: After I bought the alarm, I clicked SOS in the BBguarder APP, why didn't the emergency contact receive the SMS.

    1.Device benefits can have SMS only by triggering though the alarm; click the SOS button in the APP, no SMS, only email.

    2.If you need to click the SOS button in the APP and also have SMS notifications, please purchase basic or premium benefits in the APP.